Customer Service
Modern Customer Service Starts Here
Deliver next-level omnichannel support and empower agents with a 360° view of your customers
Meet Customers Where They Are — Anywhere, Anytime, on Any Channel
Deliver seamless support around the clock across all digital channels. Leverage AI and historical customer data to orchestrate personalised engagement, automate service interactions, and drive faster resolution.
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Chat
Provide instant answers with CRM-powered chatbots and quick access to FAQs within the chat widget. Maximise engagement with push notifications and proactive messaging, and easily deploy customised experiences across multiple brands, no development required.
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Social Messaging
Engage with customers across social channels in a single, threaded timeline view – no more switching between tabs. We integrate directly with Instagram, Facebook, Twitter, and Whatsapp, so you can instantly respond to public comments and direct messages.
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Email & Forms
Effortlessly scale support with knowledge base deflection across chat, email, and form. Eliminate manual triage by deploying self-learning AI models that automatically tag and route conversations, and free up agent time with conversation shortcuts and built-in spam protection.
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Voice & SMS
Drive faster resolution by managing calls, SMS, and MMS directly within the Kustomer platform, and by leveraging CRM data to prioritise and route high-priority calls and text messages to appropriate agents.
Embrace Social Media to Strengthen Your Relationship With Customers
Download our Social Commerce eBook to learn how to make the most of social to fuel e-commerce growth, turn customers into advocates, and bolster lifelong customer relationships.
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Work Smarter, Not Harder
The days of managing multiple tabs are over. Kustomer provides a single view of the entire customer journey across all your channels, so everything you need is in one place.
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Timeline View
View every customer interaction – from orders, reviews, appointments and more — in a threaded, chronological view. The Timeline captures every customer action so you have the context you need to deliver exceptional customer experiences.
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Actionable Data
Take advantage of our vast apps ecosystem and open API to connect and display key information such as billing status, order number, order status and more, directly within the Timeline.
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Agent Productivity
Empower agents to get more done with auto-translation for 70+ languages and quick access to canned responses, suggested actions, dynamic text and tags. Prevent cherry picking by assigning agents to pre-defined search views.
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Artificial Intelligence
Reduce time to resolution by using natural language processing to detect customer intent and suggest the best shortcuts in an agents’ moment of need. Automate time-consuming tasks by using historical data to classify and route conversations.
“Kustomer was the perfect mix of being resilient for scale but built for the needs of a modern service team — something that isn’t a given with today’s CRM technology.”
Jo Lai, Head of Customer Experience, Hopper
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