Self-Service
Unlock Limitless Capacity
Scale smarter and faster with seamless self-service at every customer touchpoint
Knowledge Base
Empower Customers to Help Themselves
Add an easy-to-navigate, searchable, and SEO-friendly help centre to your app or website, and reduce contact rate at scale.
Search Engine Optimised
Support journeys start on Google. Make your knowledge base friendly to search engines by configuring titles, keywords, and tags.
Visual Theme Builder
Customise the look and feel of your knowledge base without writing code using out-of-the-box customizable themes and a visual editor.
Multi-Brand Support
Create multiple help centres to cater to different audiences, regions, or brands and localise content in over 76 languages.
Did You Know?
73% of customers prefer to use a company’s website, instead of using social media, SMS, and live chat for support. *Source: Dimension Data
Launch a custom branded help centre within weeks.
Chatbots
Deliver Instant Resolution 24/7
Integrate conversational self-service to answer simple and commonly-asked customer questions automatically and deflect support volume at scale.
CRM-Powered
Orchestrate contextual, personalised automation journeys by connecting real-time CRM data to chatbot workflows.
API-Enabled
Drive end-to-end automation by triggering actions like process returns in third-party systems using chatbots.
Code-Free Configuration
Build and deploy sophisticated chatbot workflows with a simple, easy-to-use visual interface.
Major Cost Saving and Increase in Agent Efficiency
Forrester’s Total Economic Impact™ (TEI) study of Kustomer showed chatbots drove:
Proactive Messaging
Provide Help Before It’s Needed
Preemptively identify and address customers’ needs to drive better business outcomes and reduce inbound support volume using proactive messaging.
Buyer Journey-Driven
Identify key moments to help customers and serve up targeted messages based on pages viewed, page URL, and more.
CRM-Powered
Extend CRM profile data to segment and proactively deliver tailored experiences for every customer.
Custom Push Notifications
Proactively announce key updates like delivery delays and customise message previews to protect confidential information.
