KIQ Customer Assist
Meet KIQ Customer Assist: A Next-Gen AI Customer Service Bot Driving Business Efficiency by 45%
Improve CX by empowering customer self-service, elevating agent productivity, and accelerating response times.
NEW
AI Responses
Using the most sophisticated AI language models, automatically solve customer issues with safe, accurate, conversational answers based solely on your support content.
Code-Free Configuration
Build and deploy sophisticated chatbot workflows with an easy-to-use visual interface and pre-built templates.
CRM-Powered Resolutions
Unlock the power of achieving personalised resolutions at scale by seamlessly integrating real-time CRM data into your chatbot workflows.
With access to up-to-the-minute customer data, our chatbots can provide informed responses, anticipate needs, and offer tailored solutions, enhancing customer satisfaction and loyalty.
Design Dynamic Conversation Workflows
Craft dynamic dialogue flows to provide personalised recommendations and solutions based on customer inputs. Engage customers with questions, and tailor responses with diverse conversation paths that precisely cater to their needs.
Intent Detection
Streamline customer interactions by allowing the conversational assistant to identify key words or phrases, guiding users to the right dialogue for accurate responses.
Instant Answers
Delight customers by delivering instant information with just one click. Provide access to answers to common queries, such as “How do I track my shipment?” seamlessly across your website.
Seamless Handoff to Human Support
Effortlessly transition conversations from the chatbot to your dedicated human support team, ensuring uninterrupted service and a personal touch.
Comprehensive Monitoring and Reporting
Monitor responses and assess effectiveness through reporting dashboards. This insight provides visibility into customer satisfaction metrics, resolution rates, and deflection scores, helping you continuously improve your service.
Why Customers Love Us
“On day one, KIQ Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. We’re thrilled by the immediate success we’re experiencing, and we’ve only just scratched the surface.”