CRM for Customer Service
Know Your Customers Better Than Ever
Manage and contextualise data to deliver hyper-personalised support and drive smarter processes that scale your business (not your headcount)
Put the Customer Back in CRM
Legacy CRMs were built to manage cases, not customers. You shouldn’t have to pay more for operational solutions AND modern communication tools in order to provide quality support. With Kustomer, you don’t have to.
-
Flexible and Extensible
Integrate seamlessly with 60+ plug-and-play apps and integrations, or let us build you a custom integration to solve for even the most unique use case. You’ll unlock the ability to unify all of your data from external systems into granular events you can view directly within the Timeline.
-
Business Process Automation
Improve efficiency by automating support tasks, from updating customer profiles to highly complex business processes, using custom logic and multi-step branching. Easily configure routing rules to organise, sort and assign conversations to the right agent at the right time.
-
Permissioning
Have total control over what every user can see and do in the platform, with create, read, update and delete permissioning across the platform – from webhooks to searches. Create highly secure permissions that filtre conversations based on customer attributes and ensure only specified users can access your most sensitive information.
The Buyer’s Guide to Your Customer Experience CRM Platform
Download the buyer’s guide to customer service software and learn what you should be looking for in a solution, how to evaluate partners and how to measure success.
Download the Guide
Advanced Automation
Let Workflows Do the Heavy Lifting
Service process automation is critical to scaling your business. Workflows enable you to automate repetitive tasks, providing your team with much needed time and information to resolve difficult conversations quickly.
Artificial Intelligence
Fuel Intelligent Customer Service With Kustomer IQ
Kustomer IQ empowers teams to scale customer service without breaking the bank. Through machine learning, Kustomer IQ contextualises conversations, generates predictive insights and recommends next best actions, so you resolve more conversations and make more customers happy at every step of the service journey.
Secure Customer Service
Our Commitment to Security and Compliance
At Kustomer, we believe trust is paramount. We recognise the importance of providing a top-performing CRM application that is not only continuously available, but also complies with regulations set forth by SOC, ISO 27001, and GDPR, among other regulating bodies. It’s our promise to prevent any potential risk of down time, service disruption, or lost revenue. Learn more.
Grow With Us
The best part about adopting Kustomer as your CRM-powered customer service platform is that you also get best-in-class support to ensure your transition is painless. Whether you’re looking to use Kustomer out-of-the-box, or require a more sophisticated set up, our team will be here to help you implement and launch a fully operational and secure solution.
