Looking for Freshdesk Alternatives? Switch to the Customer Service CRM Built for Growth
Modernise your CX with unified customer data, a single omnichannel workspace, and seamless social media support.
Customer expectations are higher than ever, if you’re looking to explore Freshdesk alternatives, you’ve come to the right place.
Kustomer is a customer service CRM that offers seamless omnichannel support, streamlined agent tools, self-service, and intelligent routing, with data-driven AI embedded throughout. Our customer-centric platform and omnichannel capabilities have earned us the privilege of supporting the world’s fastest-growing brands. You could be one of them.
Invest in a future-proof solution and not a band-aid. Don’t just take our word for it. Kustomer is the perfect Freshdesk alternative and outperforms Freshdesk in the most important categories on G2 reviews.
See why it's time to make the switch:
Kustomer vs. Freshdesk
Kustomer |
Freshdesk |
|
| Customer and Contacts Database | 91% | 80% |
| Customer Profiles | 90% | 86% |
| Omnichannel | 92% | 88% |
| Transcripts | 94% | 83% |
| Contextual Engagement | 92% | 87% |
| Customization | 91% | 80% |
| Integration | 90% | 82% |
| Chat/Live Support | 91% | 85% |
| Social Integration | 86% | 82% |
| Voice | 89% | 83% |
| SLA Management | 89% | 82% |
| Ticket Collaboration | 92% | 86% |
All satisfaction statistics based on user ratings from G2® Help Desk Comparison: Kustomer and Freshdesk
Comparison data pulled 8/19/2021.
The Kustomer Difference
One Place to Manage and Activate Customer Data
Leverage true CRM capabilities to unify customer data and communication in one place and personalise service at scale.
- Merge customer data across your relevant systems and channels into one customer-centric workspace.
- View the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view.
- Quickly find, share, and act on information across the tech stack from a central place.
Let Conversations Flow Across All Channels
Deliver seamless support across all digital channels.
- Support email, chat, social, SMS, and voice from a single interface.
- Seamlessly switch between channels to meet customers where they are.
- Leverage historical customer data to orchestrate personalized engagement.
See why now is the best time to upgrade to Kustomer
Seamless Social Messaging
Support customers, followers, and influencers in their moment of need.
- No more switching tabs. Support conversations across Instagram, WhatsApp, Facebook, and Twitter from a single workspace.
- Leverage CRM data to prioritise channels, route conversations, and deploy bots to automate, deflect, or quickly resolve inquiries.
- Complete Instagram support: @replies, direct messages, comments, and stories.
Real-Time, In-Depth Reporting
Monitor agent and team performance, track SLAs and customer sentiment, and identify areas for improvement.
- See agents’ status, duration, and current conversations in real time.
- Create custom reports and track metrics down to the minute.
- Optimise your staffing with a heatmap of inbound traffic.
- Keep stakeholders up to date with scheduled reports.
Ready to make the switch?
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