Modernise CX by Switching From Oracle Service Cloud to Kustomer
Level up your CX with a single omnichannel workspace, turnkey tools, and an intuitive user interface.
Say goodbye to steep learning curves, complicated processes, and outdated user interface.
Kustomer is a modern, turnkey and user-friendly CRM platform that supports the world’s fastest growing brands. By connecting tools, processes, and data into a single omnichannel workspace, the Kustomer platform empowers brands to deliver exceptional and consistent service experiences across all channels, while reducing the cost and complexity of service operations.
Comprehensive, easy to deploy, and built for scale, see why top brands made the switch to the leading Oracle service cloud alternative: Kustomer.
See why it's time to make the switch:
Kustomer vs. Oracle
Kustomer |
Oracle Service Cloud |
|
| Ease of Setup | 85% | 68% |
| Quality of Support | 89% | 73% |
| Ease of Doing Business With | 89% | 74% |
| Ease of Use | 88% | 78% |
| Social Integration | 86% | 68% |
| SLA Management | 89% | 75% |
| Integration | 90% | 77% |
| User, Role, and Access Management | 92% | 81% |
| Customization | 91% | 81% |
| Customer Profiles | 90% | 81% |
| Chat/Live Support | 91% | 82% |
All satisfaction statistics based on user ratings from G2® Help Desk Comparison: Kustomer and Oracle Service Cloud.
Comparison data pulled 8/19/2021.
The Kustomer Difference
Unify Omnichannel Operations
View the entire customer experience at a glance and personalise service at scale.
- Merge customer data across your relevant systems and channels into one customer-centric workspace.
- Get a single-screen view of the entire customer journey in chronological order.
- Quickly find, share, and act on information across platforms from one central place.
See why now is the best time to upgrade to Kustomer.
Easy to Deploy, Customise, and Maintain
Launch a full-fledged omnichannel CX operation within weeks.
- Turnkey tools to set up channels, customise branding for multiple entities, configure sophisticated business rules, and integrate third-party platforms.
- Easy-to-use visual builder to customise e-mail templates, help centres, agent workspace, and more, and launch bots across the customer journey.
- No dedicated administrator, expensive consultants, or system integrators required.
Modern and Intuitive User Interface
Boost agent efficiency with a thoughtfully designed user interface.
- Intuitive, user-friendly design allows for fast and easy onboarding.
- Efficiently update large amounts of data and organise customers, conversations, and custom objects using powerful search capabilities.
- Instantly create custom reports to visualise trends and track metrics down to the minute.
Ready to make the switch?
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