Graduate From Intercom Chat to Kustomer's Modern CX CRM
Combine digital engagement with modern CRM and AI to orchestrate personalised omnichannel experiences at scale
Digital engagement is only one part of customer experience management. To reduce abandonment, increase conversion, and boost loyalty, brands need to orchestrate contextualised experiences across all customer touchpoints.
Kustomer is the industry’s first customer service platform purpose-built for support. Our platform unifies siloed operations by bringing together CRM software, customer engagement, and helpdesk software into a single omnichannel platform.
From tech startups to hyper-growth DTC brands and large-scale retailers choose Kustomer to orchestrate seamless experiences across the customer journey and transform their support organisation from a post-sales cost-center into a complete lifecycle growth driver.
See why it's time to make the switch:
↑ 80%
Paddle saw over 80% improvement in SLAs within the first few months with Kustomer
↓ 88%
PieSync reduced customer wait times by 88% since launching with Kustomer
‣ 99%
Paddle achieved 99%+ CSAT score within 5 months of switching to Kustomer
Kustomer vs. Intercom: See How We Stack Up
Kustomer |
Intercom |
|
| Meets Requirements | 88% | 88% |
| Omnichannel | 91% | 87% |
| Contextual Engagement | 91% | 89% |
| Personalization | 90% | 87% |
| Knowledge Base | 88% | 87% |
| Customization | 88% | 83% |
| Ticket Collaboration | 91% | 89% |
| User, Role and Access Management | 91% | 87% |
| Customer Profiles | 91% | 86% |
| Voice | 89% | 79% |
All satisfaction statistics based on user ratings from G2® Help Desk Comparison: Kustomer and Intercom.
Comparison data pulled 1/08/2024 – For more information see Intercom Alternatives & Competitors
The Kustomer Difference
Orchestrate Seamless Omnichannel Experiences
Deliver personalised and contextualised omnichannel experiences across the customer journey
- Conduct conversations across e-mail, chat, social, SMS, and voice from a single interface
- Allow agents to view the entire experience and seamlessly switch between channels to meet customers where they are
- Leverage historical customer data to orchestrate personalised engagement
One Place to Manage and Activate Customer Data
Leverage the Kustomer CRM to unify customer data and communication channels in one place, enabling personalised service at scale
- Ingest and merge customer data from all relevant systems into one customer-centric workspace
- View the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view
- Quickly find, share, and act on information across the tech stack from a centralised platform
See why now is the best time to upgrade to Kustomer
Meet B2C Scale With AI and Automation, Powered by CRM Data
Meet demand at scale by automating end-to-end support workflows and routine agent actions
- Deliver frictionless self-service and instant resolution with AI-powered bots that seamlessly integrate with CRM data
- Improve agent productivity by using machine learning to predict responses and actions
- Eliminate the overhead associated with manual triage using AI to detect intent and trigger relevant workflows
Easy to Deploy, Customise and Maintain
Launch a full-fledged, omnichannel CX operation within weeks
- Turnkey tools to set up channels, configure sophisticated business rules and integrate third-party platforms
- Create custom experiences across multiple brands from a single account
- No dedicated administrator, expensive consultants, or hidden costs
Ready to make the switch?
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