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Self-Service

Young woman dressed in business casual looking down at customer service trends with a cup of coffee in hand.
Best Practises

Why Changing Consumer Preferences Will Mean a New World of CX

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The Rise of Self-Service: How Changing Consumer Demands Require New Options
CX

Customer Self-Service Trends in 2023: Adapt Your Organisation to New Consumer Demands

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Customer service agent offering proactive support
CX

Complete Guide to Proactive Customer Support

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CX

Why Proactive Support Is the Future

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Woman sitting down at her laptop working on improving ecommerce customer experiences.
CX

The Big-E’s: How to Improve Your E-commerce Customer Experience

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Woman with red nail polish browsing through her smartphone looking at various images.
Best Practises

6 Ways to Maintain a Winning Customer Service Strategy

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The Rise of Self-Service: How Changing Consumer Demands Require New Options
Kustomer

Boost Agent Productivity and Empower Customers to Self-Serve With Kustomer’s Portal

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Woman uses her mobile device.
Best Practises

Consumers Love Live Chat, but Businesses Aren’t Adopting It. Here’s Why.

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chatbot concept, chat robot answering questions of users online on website
CX

How to Scale Your CX for the Holiday Season

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A woman holds a baby while utilising customer self-service tools to check on a recent purchase.
CX

5 Self-Service Tools for Quality CX

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The Modern Age of CX Messaging
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A man sits in a coffee shop and shops online using his mobile phone.
Best Practises

Top 8 Customer Service Trends You Need to Know

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Customer Service Secrets Podcast Featured
Podcast

Transforming CX in a Post-COVID World with Carrie Lemelin

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Kustomer’s Look Back at 2020 Featured
CX

Kustomer’s Look Back at 2020

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