Calabrio
Calabrio is the leading Workforce Management, Advanced Reporting and Call Recording choice for contact centres around the world. It provides the agility to cross-reference data enterprise-wide, optimise staffing, improve overall customer experience and empowers management to easily create powerful, customised reports.
Kustomer + Calabrio
Together, Kustomer and Calabrio drive operational efficiency and deliver superior brand experiences in your cloud contact centre. Hear the true voice of your customers like never before, by unlocking deep insights into 100% of customer interactions with call recording and advanced business intelligence tools – empowering agents and managers to deliver value across your entire business.
With this integration, you will be able to…
Revolutionise how you manage and empower your workforce.
- Build precise forecasts in minutes – not days.
- Streamline workflows.
- Reduce overstaffing and overtime.
- Empower agents with flexible scheduling.
Create truly comprehensive, customised reports for your contact centre.
- Fully aggregate and integrate your data to easily understand your contact centre insights.
- Deliver value across your business with advanced business intelligence tools.
- Break down data silos.
- Gain complete visibility into your customer interactions.
Capture every voice. Make every interaction count.
- Record every call, every time.
- Quickly search hundreds of hours of calls to prove adherence.
- Connect the voice of your customer with key goals across your business.
Develop Your Own Integration With Kustomer
Join our growing community of developers and leverage our extensive documentation and resources to create best-in-class experiences for millions of consumers around the world.
Partner With Kustomer