Helpshift
Helpshift is a mobile-first, truly in-app customer support platform. Helpshift’s patented AI technology allows brands to save time and scale their support efforts while reducing user churn and increasing customer satisfaction.
Helpshift + Kustomer
Helpshift assists Kustomer by enhancing the in-app self-service customer experience for mobile-first brands who want to utilise powerful machine learning and AI. Personalise your in-app support with a platform that delivers a frictionless, scalable customer-centric experience.
- Access additional ticket details, such as VIP customer status, purchase history.
- Provide an exceptional self-service experience and keep your app users in-app.
- Differentiate and prioritise your app users directly in your Kustomer timeline.
- Provide your agents with a 360° view of your consumers to personalise the mobile experience.
- Access all customers chats in Kustomer whether they go to an agent or not (all bot interactions can be seen).
- Communicate proactively with app users to improve retention and expand customer spend.
- Seamlessly handoff complex issues from bots to agents and agents to bots.
To book a demo of Helpshift + Kustomer, click here.