Tags

Agent Experience

CX

CX Stories From the Frontlines: Streamlining the Agent Experience

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Product Updates

Kustomer Adds Native Satisfaction Measurement

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Customer service agents work in an open office setting.
Best Practises

Better For You: AI Chatbot vs Live Agent?

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CX Stories From the Frontlines: Dynamic Routing for Urgent Issues Featured
Best Practises

CX Stories From the Frontlines: Dynamic Routing for Urgent Issues

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How to Eliminate Guesswork and Accelerate Triage With Kustomer’s Agent Suggestions Featured
Product Updates

How to Eliminate Guesswork and Accelerate Triage With Kustomer’s Agent Suggestions

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Young woman sitting down at a home work station with her laptop looking at great customer service examples.
Best Practises

How the Right Customer Service CRM Can Make Your Customer — and Agents — Happier

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Customer Service Secrets Podcast Featured
Podcast

Fan-to-Fan Customer Support with Douglas Kramon

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4 Key Takeaways From #MakeTheSwitch Week Featured
Best Practises

4 Key Takeaways From #MakeTheSwitch Week

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Best Practises

Why the Kustomer experience matters to Abercrombie & Fitch Co

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