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COVID-19

Managing Customer Expectations Like a Pro: Episode 35

Managing Customer Expectations Like a Pro – Featuring Mike Miller and Vikas Bhambri

Woman sitting down on her couch in business casual attire while talking on the phone and jotting down notes.

Why Customer Service Efficiency Is More Important Than Ever

Woman sitting in front of a couch on her laptop with earphones in offering compassionate customer service

The Importance of Compassionate Customer Service and Truly Human CX

17 Ways to Effectively Manage a Remote Customer Service Team [Podcast]

Customer Service Secrets Podcast Featured

Competing and Winning in Challenging Environments with Matt Dixon and Vikas Bhambri

A person looks at their smart phone and enjoys the e-commerce customer experience

How Consumer Behaviour Is Fueling the Future of Retail CX

Customer Service Secrets Podcast Featured

Transforming CX in a Post-COVID World with Carrie Lemelin

How Kustomer Accelerated Digital Transformation in a New Era Featured

Product Updates

How Kustomer Accelerated Digital Transformation in a New Era

Kustomer’s Look Back at 2020 Featured

Kustomer’s Look Back at 2020

Customer Service Secrets Podcast Featured

How CX Leaders are Winning in Challenging Times

The Modern Age of CX Messaging

Get Interactive Report

Customer Service Secrets Podcast Featured

How to Successfully Manage CX During a Global Pandemic

What the “New Normal” Will Look Like in the World of CX Featured

What the “New Normal” Will Look Like in the World of CX

Two customer service agents attempt to solve customer issues with new customer service solutions.

Benchmarks: What We’re Seeing For Average Handle Time and First Resolution Time in Q2 & Q3 2020

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