The Modern Virtual Summit Available OnDemand
TRACK 1
The Future of Customer Experience
Kick-Off: Tomorrow’s Customer Experience Starts Here
Keynote: Styling Growth: How to Shift Your Business in the COVID Era
The Quest for Customer Delight Failed; What’s Next?
Coaching in a Work-from-Home World: Driving Rep Performance in 2020 and Beyond
Five CX Milestones that will Define the Next Decade
Women in CX: Why the Rise of Women in CX Makes $ense
Learn How to Make Delicious Chicken Milanese in Under 20 Minutes
DTC or Be Disrupted: How UnTUCKit Uses Conversational CRM to Win
CCaaS 3.0: How Companies are Evolving for the Smartphone Era
Analytics-Driven Customer Service Scalability and Efficiency
Intelligent CX Lab: How a Food Delivery Startup Delivers Modern Customer Service with AI
Delivering Customer-Centric Service With a Remote Workforce
CX Imperatives: How Data and AI are Enabling the Future of World-Class Customer Service
TRACK 2
CX Best Practises
Revolutionising the Cloud Contact Centre with Five9
Making Remote Work: Secrets to Happy, Engaged Remote CX Reps
Scaling Customer Support: How to Hire and Empower Modern Omnichannel Agents
The Expedia Roadmap: 90 Days to Customer Excellence
Secrets of Onboarding and Coaching Remote Agents
Creating the 5-Star Experience: How to Build a Transformational Customer Programme
Keeping the Fan Experience Alive at ESPN During the Pandemic
Diversity and Inclusion in CX: Why Representation Matters
How the DCRA Dominates Customer Service at Scale
How Customer Expectations Shape Experiences
TRACK 3
Kustomer Community
Power Users – Unique Use Cases
Power Users – Unique Use Cases
How Kustomer Handles Privacy & Security
2020 Review: A Year of New Features and Releases
Creating the Analytics-Driven Customer Experience with Kustomer
Ways to Maximise the Value of Kustomer
The Powers of Queues and Routing