3 Steps to Achieving Personalized Customer Service

We all know that personalized customer service is imperative for any modern day brand. In fact, according to a recent Kustomer survey of 2,000 Americans, 67% of consumers expect retailers to know them and personalize how they interact. But how do you actually implement personalization in your organization?

It can be a daunting undertaking, but with the right technology partnerships, it is far from impossible. Follow these three steps to personalize customer service and free your agents to use their time, creativity and passion to advocate for customers and build lifelong brand loyalty.