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Customer Feedback

Customer service agent offering proactive support

Complete Guide to Proactive Customer Support

Why Proactive Support Is the Future

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How Customer Service Conversations Can Resolve Tricky Situations

Two wood blocks with one that has a smiley face in the front and the next block having a sad face.

Deploying a Customer Feedback Strategy That Gets Real Responses – a How-to Guide

Customer talks on the phone to a customer experience agent utilizing hyper-personalization strategies.

5 Ways to Insert Hyper-Personalization into Your CX

A pleased customer makes a purchase from a company utilizing customer empowerment strategies.

How Customer Empowerment Can Grow Your Brand Organically

A customer service agent sitting at his desk with his office equipment and headset talking to a customer on how to improve online customer service.

7 Effective Ways to Improve Your Online Customer Service

Product Updates

Kustomer Adds Native Satisfaction Measurement

Customer Service Secrets Podcast Featured

Shaping and Scaling the Customer Experience with Matt Lombardi

Success Stories

Burrow Delivers More Than a Couch

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