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Customer Service Agents

Man typing on his laptop pulling up files and pictures as he examines the 360-degree customer view.

Achieving a 360-Degree Customer View Isn’t as Tough as You Think

Man holding a smartphone in his hand conversing with a customer service bot.

The Ultimate Cheatsheet for Customer Service Bots

Steve Richards takes us through customer service coaching that drives actual performance.

How to Coach Your Customer Service Reps to Drive Actual Performance with Steve Richards

Customer service agent assists customer through use of CRM and chatbot.

Life Hack: Connecting Your Chatbot to a CRM Can Lead to Better Automated Support

A male customer has his customer service complaint addressed by a customer service team.

4 Ways AI Chatbots Can Streamline Agent Expectations

A customer service team having a meeting to boost morale and avoid customer service agent burnout.

5 Tips for CX Leaders to Combat Customer Service Agent Burnout

CX Stories From the Frontlines: Streamlining the Agent Experience

Customer service agents work in an open office setting.

Better For You: AI Chatbot vs Live Agent?

A customer uses their mobile phone to converse with a conversational AI chatbot.

Leverage the Power of Customer Service Chatbots

Customer Service Secrets Podcast Featured

Great CX Starts With Happy Agents

The Modern Age of CX Messaging

Get Interactive Report

Speakeasy: A Conversation Among CX Leaders Featured

Speakeasy: A Conversation Among CX Leaders

Steve Richards takes us through customer service coaching that drives actual performance.

Bring in the Experts: Why Outsource Your Customer Service Team With Amir Reiter & Tom Jenkins

Ready to discover how AI + Data + CRM equals customer magic?