Save up to
25% When
You Switch
from Gladly
The RESULTS of Switching
25%
Increased agent productivity with Kustomer
40%
Increase in fully automated chats within 3 months of launch
84%
Automatic resolution of requests with Kustomer
Choose Kustomer:
A Wiser Choice Than Gladly
Peeling Back the Curtain on Gladly
All Talk, No Substance
Gladly? It’s basically a front-end interface. It integrates with Zendesk for channel management, utilizes Zapier to facilitate workflows, and plays hide-and-seek with data to masquerade as a CRM. You deserve better.
Channel Confusion: Gladly’s Hidden Zendesk Identity Exposed
While Gladly may appear to offer native channels, a closer look reveals a hidden secret: their chat and WhatsApp channels are built on the Zendesk platform.
Conversely, Kustomer excels by offering seamlessly integrated, native channels. This enables a more robust and consistent omnichannel service experience, ensuring superior customer engagement.
Zendesk’s Best-Kept Secret: Why Gladly Isn’t Listed as a Zendesk Competitor
Here’s the scoop: Gladly is powered by Zendesk, like two peas in a pod. If you’re switching from Zendesk to Gladly, you might as well stick around.
However, for those in search of a truly transformative experience, explore the Kustomer platform. With its unique features and benefits, Kustomer offers a next-level customer service solution.
Gladly’s Missing Workflow Mojo: They Lean on Zapier, We Lead with Power
The importance of a robust workflow engine in a customer service CRM is an absolute must. Sadly, Gladly’s workflow capabilities fall short, often diverting you to third-party solutions like Zapier.
Kustomer excels with its industry-leading native workflow engine, simplifying operations and automating tasks seamlessly.
Data Duel: Gladly vs. Kustomer – The Epic Showdown of Native Storage
When using Gladly, be aware that accessing data may require adapters, which can potentially slow down the process.
In contrast, Kustomer offers native data storage solutions, designed to provide immediate and precise responses, revolutionizing customer support.
Unveiling the Truth: Customer Reporting versus Smoke and Mirrors
It’s important to be aware that Gladly’s custom reporting functionality might require an additional Looker license to access its full capabilities.
Kustomer emphasizes transparency and ease of use, providing direct access to comprehensive custom reporting capabilities without the need for additional licenses. This feature allows you to customize and analyze your data effectively, facilitating more informed decision-making processes.
Mastering Social Support: Gladly vs. Kustomer – The Integration Champions
Gladly’s platform currently lacks support for Twitter, which significantly limits the ability to manage a comprehensive social media presence. On top of that, consider the fact that Meta still owns a portion of Kustomer – a testament to our superior integration capabilities.
Don’t settle for less; elevate your support with Kustomer today!
Kustomer vs Gladly
Unlock Greater Value at Lower Costs:
PLANS
Enterprise
$89per user / per month
Ultimate
$139per resolution
Resolution
As low as
75¢per resolution
SETUP & ONGOING MANAGEMENT
PLANS
Hero
$180per month / per user
Superhero
$210per month / per user
Resolution
60¢
per resolution
SETUP & ONGOING MANAGEMENT
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