Kustomer Sub-Processors of Personal Data
Last Updated: November 6, 2023
This article communicates the current list of companies who are authorized to process personal data on behalf of Kustomer in connection with delivering the Kustomer Platform and related services. These companies are known as sub-processors. Kustomer engages with two types of sub-processors to perform various functions as explained below: third-party sub-processors and Kustomer affiliate sub-processors.
Third Party Sub-Processors
Kustomer performs due diligence on the technical and organizational security measures of all third party sub-processors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.
| Entity Name | Purpose of Processing | Processing Location |
|---|---|---|
| Amazon Web Services, Inc. (AWS) (Seattle, WA, USA) | Cloud Hosting Provider for data housing, compute, and hosting for Kustomer Application | United States; Ireland; Sweden |
| Appcues (Boston, MA, USA) | Customer Onboarding Platform | United States |
| Beamer (Austin, TX, USA) | Release Management for Application Specific Updates | United States |
| Canny.io (Wilmington, DE, USA) | Customer Feedback Management Tool | United States |
| DataDog (New York, NY, USA) | Monitoring and Data Analytics | United States |
| Elastic Cloud (Mountain View, CA, USA) | Search Functionality (Applicable only to Limited Customers) | United States; Ireland |
| Google (Mountain View, CA, USA) | Cloud services to support Gmail integration and data storage for professional services and customer support | United States |
| LaunchDarkly (Oakland, CA, USA) | Release Management for New Features | United States |
| MongoDB (New York, NY, USA) | Hosting Provider for Remote Database Backups | United States; Ireland; Sweden; UK |
| OpenAI (San Francisco, CA, USA) | Artificial Intelligence (only applicable to clients with AI SKU) | United States |
| Postmark (Philadelphia, PA, USA) | Email Notifications | United States |
| PubNub (San Francisco, CA, USA) | Supports Chat Functionality | United States |
| Pusher (London, UK) | Supports Chat Push Notifications | United States; Ireland |
| Segment.io (New York, NY, USA) | Customer Usage Analytics | United States |
| Sentry.io (San Francisco, CA, USA) | Application Monitoring and Error Tracking | United States |
| Snowflake (Bozeman, MT, USA) | Data Warehouse (only applicable to clients with Snowflake SKU) | United States |
| Stripe (San Francisco, CA, USA) | Billing Management for Customers’ Subscription Fee Payment | United States |
| Zuora (Redwood City, CA, USA) | Subscription Management Billing and Payments | United States |
Kustomer Affiliate Sub-Processors
For purposes of transparency and clarity, Kustomer and its affiliates (“Kustomer Affiliate Sub-processors”) may also process personal data on behalf of Kustomer in connection with delivering the Kustomer Platform and related services, including to a particular region. Kustomer Affiliate Sub-processors may provide one or more of the following roles: customer support, professional services, engineering, or systems maintenance and troubleshooting.
Updates
Kustomer will notify business customers to any changes of sub-processors by using this article.
If you are a business customer and would like to be notified each time we update our list of third party sub-processors, please provide the requested information below to subscribe to updates. Please note that Kustomer will only notify you if your company has an active subscription. This information required below is to allow us to respond to your request. We will only use personal information you provide us consistent with our privacy policy.
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