Why Self-Service Should Be Top of Mind
Speed and efficiency are central to customer service success
There are two major challenges with customer service today:
- Customer expectations are skyrocketing. They expect answers to their questions immediately, and won’t tolerate mistakes or delays.
- Customer service teams are being asked to do more with less. Efficiency is the name of the game, but effectiveness still must take precedence.
What does this all mean? Self-service is necessary, and often preferred. Check out our infographic for some hard data on why you should incorporate self-service into your customer service strategy.
