In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. (Did you notice our featured blog post image was created by AI?) At Kustomer, we believe that understanding, embracing, and harnessing the power of AI in CX is not just a necessity—it’s the key to revolutionising the way we connect with customers.
As a leading provider of AI-powered Conversational CRM, we are passionate about helping businesses create meaningful, seamless, and personalised customer interactions. To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023, scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX.
In this blog post, we’ll delve into the reasons behind our decision to host this groundbreaking event, introduce you to some of the remarkable speakers who will be sharing their insights, and provide you with a sneak peek into what you can expect on December 12th.
Section 1: The Why Behind the AI/CX Virtual Summit
Before we dive into the details of the AI/CX Virtual Summit 2023, let’s start with the most fundamental question: Why host an event focused on the convergence of AI and customer experience?
The answer lies in the rapidly changing landscape of CX. In recent years, the CX industry has witnessed seismic shifts in how businesses interact with customers. From the rise of chatbots and virtual assistants to the personalization of proactive marketing campaigns and predictive analytics, technology has become an important part of the customer journey.
Customers today expect more than ever before. They want instant responses, personalised recommendations, and seamless experiences across all touchpoints. This changing dynamic presents both a challenge and an opportunity for businesses.
At Kustomer, we firmly believe that to excel in this new era of CX, organisations need to harness the power of AI. It’s not a question of why, it’s a question of when. AI has the potential to revolutionise how businesses engage with their customers, making interactions smarter, more efficient, and more meaningful.
But this journey isn’t just about technology; it’s about embracing a new mindset—a mindset that prioritises customer-centricity, customer data, personalization, innovation, and adaptability. The AI/CX Virtual Summit is designed to be the catalyst for these discussions and a platform for sharing insights, experiences, and strategies that will shape the future of CX.
We’ll start to introduce you to the thought leaders and experts who will be joining us at the AI/CX Virtual Summit. We’ll explore their diverse backgrounds, experiences, and expertise—each contributing to the vibrant tapestry of insights that will be shared at the event.
Section 2: Meet the Session Speakers
Here’s a brief introduction to some of the session speakers who will be sharing their insights at the AI/CX Virtual Summit. These thought leaders and experts are at the forefront of innovation in the fields of AI and customer experience. While we’ll touch on their backgrounds and expertise here, we want to let you know that we’ll be publishing additional blog posts for each speaker, where we’ll delve deeper into their remarkable journeys and contributions.
1. Matt Dixon – Author, Speaker, and Founding Partner
Our keynote speaker, Matt Dixon, the author of the Effortless Experience and Challenger Sales among others, is one of the world’s foremost experts in sales and customer experience. With a history of groundbreaking research and contributions to the Harvard Business Review, he brings a wealth of knowledge to the summit. His session promises to be a highlight of the event, where he’ll share valuable insights into the evolving landscape of AI and CX.
2. Jess Cervellon – VP of Customer Experience at Feastables
We’re excited to introduce Jess Cervellon, the Vice President of Customer Experience at Feastables, a Mr. Beast brand. With a rich background in customer experience (CX) and a career spanning over 12 years, Jess is a recognised CX consultant, passionate about helping businesses enhance their customer interactions. Her expertise extends to various industries, including e-commerce, retail, healthcare, financial services, and technology. Jess is also known for hosting the Oopsie Podcast, where she delves into real stories of customer experience professionals. We’ll be sharing more about Jess’s journey and her valuable insights in an upcoming blog post. Stay tuned to learn how she’s shaping the AI/CX landscape at the summit.
3. Adrian Brady-Cesana – Founder of CX Chronicles
Adrian Brady-Cesana is best known as the visionary behind CX Chronicles, a compelling podcast where he delves into real stories of customer experience professionals. In his dedicated session at the summit, Adrian will offer a unique perspective on how AI is reshaping the customer experience landscape, drawing from his extensive conversations with CX leaders. Stay tuned for an upcoming blog post that will shine a spotlight on Adrian and his exciting contributions to the summit.
As we prepare to embark on this journey of discovery, keep an eye on our blog for the upcoming speaker profiles. Each post will provide a deeper dive into their experiences, expertise, and what you can expect from their sessions at the AI/CX Virtual Summit. We’re excited to share their stories and insights with you.
Section 3: What to Expect at the AI/CX Virtual Summit
Now that you’re familiar with the “why” and “what” behind the AI/CX Virtual Summit, it’s time to dive into what you can expect from this virtual event.
Enlightening Sessions: Get ready to embark on a journey of discovery as our expert speakers share their insights and experiences. Our sessions are designed to provide you with actionable takeaways that you can implement to enhance your customer experience strategies. Whether you’re new to AI in CX or an industry veteran, you’ll find value in every session.
Thought Leadership: The AI/CX Virtual Summit isn’t just about knowledge-sharing; it’s about shaping the future. Some of our speakers are thought leaders who are pushing the boundaries of AI and customer experience. They’ll explore industry trends, emerging technologies, and innovative strategies that are defining the next era of CX.
Diverse Perspectives: We’ve curated a lineup of speakers with diverse backgrounds and expertise. From founders and CEOs to agencies, marketers and authors, you’ll gain insights from a broad spectrum of voices. This diversity of perspectives ensures that you’ll walk away with a well-rounded understanding of the AI/CX landscape.
Interactive Engagement: While it’s a virtual event, we’ve designed it to be highly engaging. Participate in live discussions to connect with speakers and fellow attendees. The AI/CX Virtual Summit isn’t a one-way conversation; it will be a dynamic exchange of ideas.
On-Demand Access: Life can get busy, and schedules can be unpredictable. That’s why we’re providing on-demand access to all sessions following the event for those that register. If you miss a session or want to revisit a key discussion, you’ll have the flexibility to do so.
As we approach the event date on December 12, 2023, we’ll continue to provide you with updates, speaker highlights, and sneak peeks into the content that will be covered. Register for the event to get the latest updates in your inbox.
Section 4: How to Get Involved
The AI/CX Virtual Summit isn’t just an event to passively attend; it’s an opportunity to engage, collaborate, and contribute to the collective knowledge. We’re in such a new space, that any insight is worthy of sharing with the community. Here are several ways to get involved and make the most out of this experience:
Register for Free: If you haven’t already, register for the AI/CX Virtual Summit. It’s quick, easy, and completely free. Just click on the “Register Now” button, enter your email, and you’ll be on your way to securing your spot at the virtual event.
Spread the Word: Share the excitement about the AI/CX Virtual Summit with your colleagues, friends, and peers. Encourage them to join you on December 12th to explore the future of customer experience powered by AI.
Participate in Discussions: During the live sessions, take advantage of the interactive features. Ask questions and engage in discussions with speakers and fellow attendees. Your insights and contributions are valuable.
Enjoy On-Demand Content: Can’t make it to every session on the event day? No worries! All sessions will be available on-demand after the event concludes. Catch up on anything you missed or rewatch your favourite sessions.
Stay Updated: After you register, watch your inbox for event updates and speaker announcements. We’ll continue to provide you with valuable information leading up to December 12th.
Join us on the Journey
Join us on December 12th, 2023, as we delve into a day of action-packed, insightful sessions, carefully designed to arm you with the knowledge and strategies to transform customer experiences using AI. The speakers we’ve assembled are industry leaders who are shaping the AI-CX ecosystem, and they’re eager to share their expertise and experiences with you.
In the coming blog posts, we’ll deep dive into the remarkable lineup of speakers and the thought-provoking sessions they’ll deliver. We’ll provide you with insights into their backgrounds, areas of expertise, and why they’re passionate about the future of AI and CX.
The AI/CX Virtual Summit 2023 is your roadmap to innovation, a place to discover, learn, connect, and contribute to the transformative journey of AI in customer experience. We look forward to sharing this remarkable experience with you and collectively shaping the future of CX. Register now and get ready to navigate the next wave where AI meets CX.
Continue reading – 5 AI/CX Virtual Summit Voices Shaping the Future of Customer Experience
