May 6, 2020
Customer
Experience
Virtual Summit
Creating Loyalty Through an
Effortless Experience™
What is the Customer Experience Summit?
This Customer Experience Summit is a no nonsense virtual gathering of customer service and experience leaders that will bring meaningful takeaways you can put into action today. If your role involves engaging with customers on a daily basis, this summit is for you. We’re bringing together leaders from the world’s most influential brands to discuss what’s new, what’s to come, and what’s actually working in the world of customer service.
It’s a fact. Customer experience is becoming more important than price and product when it comes to loyalty. But how do you keep up in today’s ‘new normal’? By meeting the demands of the modern customer, organisations can strive to reach the efficiencies that they need in today’s environment. Find out how you need to adapt.
“Reducing effort and driving customer loyalty is a challenge for companies when times are normal…and times are definitely far from normal right now. This is a one-of-a-kind opportunity for customer experience leaders from across industry to gather virtually to exchange ideas, learn from one-another and engage with some of the leading voices in the CX space.”
Matt Dixon
Author of The Effortless Experience and Chief Product and Research Officer at Tethr
What to Expect
Big Ideas
Hear from trailblazers who will inspire you to take your customer service strategy to the next level. Perfect for people that want to know — what’s next?
Proven Strategies
Learn from people who’ve actually done it. Hear the latest ideas strategies and insights from the leading minds in customer service and customer experience.
Actionable Insights
Less buzzwords, more strategic guidance. Walk away with a notebook full of epic strategies that you can apply the second you get back to work.
Keynote Speakers
In this session, Driving Customer Experience in Challenging Times, customer experience experts talk about top trends in customer experience and share how companies are winning through an effortless experience.
Summit Speakers
Agenda
| 10:00 – 10:30 AM EST | Welcome Keynote Panel |
|---|---|
| 10:30 – 11:15 AM EST | Keynote: Effortless Experience |
| 11:30 AM – 12:15 PM EST | Group 1: Special Guest Speaker + Breakout Sessions |
| 12:15 – 1:00 PM EST | Group 2: Special Guest Speaker + Breakout Sessions |
| 1:00 – 1:45 PM EST | Group 3: Special Guest Speaker + Breakout Sessions |
| 1:45 – 2:30 PM EST | Group 4: Special Guest Speaker + Breakout Sessions |
| 2:30 – 3:15 PM EST | Group 5: Special Guest Speaker + Breakout Sessions |
| 3:15 – 4:00 PM EST | Group 6: Special Guest Speaker + Breakout Sessions |
Get ready. Your customer experience journey begins here.